Effectiveness of Remote Hotline Emergency Triage Services during Covid-19 Crisis in Upper Egypt

Abdelbaky, Marwa Mohammad; Ahmed, Naglaa; Komsan, Fayza A; Hrariedy, Naglaa

doi:10.21608/mnj.2023.320375

Effectiveness of Remote Hotline Emergency Triage Services during Covid-19 Crisis in Upper Egypt

Document Type : Original Article

Authors

¹ Minia city Minia University

² Assistant Professor, Critical Care Nursing and Emergency, Faculty of Nursing, Assiut, University, Egypt

³ Assistant Professor, Critical Care Nursing and Emergency, Faculty of Nursing, Sohage University, Egypt

⁴ Assistant Professor, Critical Care Nursing and Emergency, Faculty of Nursing, Sohage University

10.21608/mnj.2023.320375

Abstract

Remote hotline emergency triage services or telehealth play a critical role in early detection of Covid-19 patients. Triage
services decrease overcrowding of patients in hospital by providing remote patient’s services. Aim: Evaluate the
effectiveness of remote hotline emergency triage services during Covid-19 crisis in Upper Egypt. Design: Exploratory
survey was applied in six Governorates in Upper Egypt: Minia, Assiut, Sohag, Qena, Luxor and Aswan. Sample: a
purposive sample of approximately 4114 males and females whom had Covid-19 infection and used hotline emergency
triage services that offered by the Ministry of Health during the pandemic. Tools: two tools were used in the study 1-
COVID-19 infected patient’s awareness and attitude toward hotline emergency triage services questionnaire, 2- COVID-
19 infected people satisfaction toward hotline emergency triage services questionnaire. Results: Regarding mean ±S.D
age of the participants patients were (38.2 ± 20.5), and (55 %) of them were female. University education was found in
(92.1%) and comorbid diseases were found in (84.2%) of sample. It was found that (87.8%, & 86.8% respectively) of
study sample used hotline triage services during Covid-19 crisis and believed that it was effective. Almost about (75.1 &
50.1 % respectively) of the study sample had satisfactory awareness and positive attitude toward using online emergency
triage services. Conclusion: using remote hotline emergency triage services was effective during Covid-19 crisis in Upper
Egypt. Recommendation: Include remote hotline emergency triage services in various health specialty, increase nurses
and public awareness of the services.

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