Caregivers' Satisfaction Regarding Childhood Vaccination Services in Mansoura Primary Health Care Facilities, Egypt

Document Type : Original Article

Authors

Community Health Nursing, Mansoura University, Egypt.

Abstract

Background Caregivers' satisfaction with vaccination services is an indicator of provider competency.
However, evaluating this indicator is very relevant as it is likely affecting the clinical and revisit adherence, service
quality, and the global vaccination coverage.
Aim: This study aimed at assessing caregivers' satisfaction regarding childhood vaccination services in primary health
care facilities. Design: A cross-sectional study was conducted from the first of January to the end of December 2019 at
Mansoura district primary health care facilities. Total sample size of 384 parents/caregivers chosen by using convenient
sampling technique. Structured interview satisfaction assessment questionnaire was used for exploring children's
parents/caregivers' satisfaction about the actually provided vaccination services. Results: The study demonstrated that
more than half of caregivers (57.3%) were diploma with mean age of 28.6±8.1 years old. Regarding the study scope,
93.2% of caregivers reported lower satisfaction score with childhood vaccination services at primary healthcare
facilities, compared to 6.8% who were highly satisfied with the provide services. Conclusion and recommendation: The
study concluded that most of the caregivers were unsatisfied with the provided vaccination services. The level of
satisfaction was very low regarding to the primary healthcare facilities structure, vaccinator nurses’ performance, the
provided health education, and child health screening. Consequently, more efforts need to be exudated towards
improving the PHC delivery system, and provision of vaccination health education.

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Mansoura Nursing Journal
Volume 9, Issue 1
January 2022
Pages 67-75

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