The Relationship between Emotional labor, Workplace Aggression and Organizational Role Stress among Nursing Staff

Document Type : Original Article

Authors

Nursing Administration, of Nursing, Mansoura University, Egypt

Abstract

Background: Organizations are dependent on their employee for growth . So that
emotion management in the work environment has become a significant problem due to
its negative effect can take a heavy outcomes on employees as well as organization which
cause stress and aggression. Aim: the study aimed to assess the relationship between
emotional labor, workplace aggression and organizational role stress among nursing staff at
Main Mansoura University Hospital. Method: A descriptive correlational design was used
and the study was conducted on 169 nursing staff working at Main Mansoura University
hospitals using three tools as: Emotional labor scale, workplace aggression scale and
organizational role stress Scale. Results: the mean score of emotional labor was high
(72.43±11.42) while the mean score of verbal aggression was higher than physical
aggression with mean (1.33±0.38 and 1.27±0.35 respectively) also level of organizational
role stress among nursing staff was low. There was statistically significant negative
correlation between emotional labor and workplace aggression (p < 0.006) and
organizational role stress (p < 0.0001). There was significant positive correlation between
organizational role stress as well workplace aggression (p < 0.0001). Recommendation:
Develop more flexible remuneration and reward systems to promote nursing staff
satisfaction. Provide open channels of communication between top management and
nursing staff and providing them with feedback on progress.

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Mansoura Nursing Journal
Volume 8, Issue 3
February 2021
Pages 91-107

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