Organizational Citizenship Behavior among staff Nurses at Dikirnis General Hospital

Document Type : Original Article

Authors

1 B.Sc.in Nursing

2 Nursing Administration-Faculty of Nursing, Mansoura University

Abstract

Back ground: In healthcare organization, nurses are considered as a backbone of
its success as their performance and behaviors are key determinants for good
performance.Today, health care organizations need efficient leaders and policy makers to
devote attention to create and cultivate the dimensions and principles of Organizational
Citizenship Behavior (OCB). Aim: The study aims to assess the organizational citizenship < br />behavior among staff nurses at Dikirnis General Hospital. Method: a descriptive research
design was utilized, the study was conducted on 252 staff nurses working at Dikirnis
General Hospital. Data was collected by usingorganizational citizenship behavior
questionnaire. Results: the results of this study indicated that more than half of the staff
nurses had high perception of organizational citizenship behavior. Conclusion:The nurses'
perception of organizational citizenship behavior was at high level for more than half of the
studied staff nurses. Direct manager should focus on how they deal with their staff nurses
because nurses' perception of that treatment would affect the presence of organizational
citizenship behaviorRecommendation: Organize periodically meeting with supervisors and
their staff nurses to discuss their problems, needs and involve them in solving it. Encourage
staff nurses to give suggestions for work development.

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Mansoura Nursing Journal
Volume 8, Issue 3
February 2021
Pages 1-9

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